GDPR

GDPR AND PRIVACY POLICY

How we handle your personal data

General

This privacy policy applies to the use of jennyjahn.com, webshop, products, services, bookings, and all contact with us.

We value your privacy and process personal data in accordance with applicable legislation, including the General Data Protection Regulation (GDPR).

By using the website, contacting us, or purchasing our products and services, you agree to this privacy policy.

What information do we collect?

When you contact us, book a service, make a purchase, or use the website, we may process the following information:

♡ name and contact details

♡ email address

♡ payment information

♡ information about purchased products or services

♡ order and payment history

♡ messages or information you send to us

♡ technical information, such as IP address, device, and language settings

♡ information on how the website is used

For the AI chat

If you use Jenny Jahn AI, the following information may be processed for the service to function:

♡ first name or initial that you choose to provide

♡ customer number linked to your account

♡ messages and conversations sent in the AI chat

♡ technical information required for the service to function securely

When you send a message in the AI chat, the content is sent to Anthropic Claude to generate a response.

Chat history is temporarily saved so that the AI can remember previous conversations between visits and is automatically deleted after approximately 90 days.

Third-party protection is built into the channel. Readings by other people are presented as intuitive guidance, energetic mirroring, and possible patterns, never as verified facts. The AI reads emotions, energy, movement, and dynamics, but makes no firm claims about diagnoses, crimes, or specific actions.

We recommend that you do not share sensitive personal data about yourself or others in the AI chat.

Why do we process your data?

We process your personal data to be able to:

♡ manage purchases, bookings, and deliveries

♡ fulfill agreements with you as a customer

♡ send booking confirmations, receipts, and important information

♡ contact you with questions about your order

♡ provide customer service and support

♡ improve our services, products, and website

♡ comply with legal requirements, such as accounting

♡ send newsletters or other communication if you have consented to it

You can unsubscribe from newsletters or marketing at any time.

Legal basis

We process personal data based on:

Agreement

When the data is needed to complete purchases, bookings, deliveries, or services.

Legal obligation

When we must save data according to law, such as the Accounting Act.

Legitimate interest

When we need to process data for customer service, security, website improvement, or communication regarding an order.

Consent

When you have given your consent for newsletters or certain marketing, for example.

Who can access your data?

We never sell your personal data.

In some cases, we may share necessary data with trusted third parties, such as:

♡ payment services, such as PayPal

♡ booking systems or technical service providers

♡ shipping and logistics companies

♡ email and web platforms

♡ authorities, such as the Swedish Tax Agency or the Police, if required by law

Only the necessary data is shared.

Where is the data stored?

We strive to store personal data within the EU and EEA.

If data is transferred to a country outside the EU or EEA, it will only be done with legal support and appropriate safeguards in accordance with GDPR.

How long is the data stored?

We store personal data for as long as necessary to fulfill the purpose of the processing, fulfill agreements, provide customer service, or comply with legal requirements.

Data required by the Accounting Act is stored for the statutory period.

When the data is no longer needed, it is securely deleted or anonymized.

Automated decisions

We do not make automated decisions based on personal data that have legal or similarly significant effects on you without your explicit consent.

Your rights under GDPR

You have the right to:

♡ request access to the personal data we process about you

♡ have inaccurate data corrected

♡ request deletion of data when it is no longer needed

♡ request restriction of processing

♡ object to certain processing

♡ request data portability in certain cases

♡ withdraw consent when processing is based on consent

Some data may need to be stored by law, even if you request deletion, such as accounting records.

Complaints

If you believe that we are processing your personal data incorrectly, you have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY).

Changes to the policy

We may update this privacy policy as needed. The latest version is always published on this page.

For major changes, we may inform you by email if relevant.

Contact

For questions about personal data or privacy, contact:

hej@jennyjahn.com

Jenny Jahn
💫 Medium, healer & Oneness in Örebro and Sweden