GDPR

GDPR AND PRIVACY POLICY

How we handle your personal data

General

This privacy policy applies to the use of jennyjahn.com, webshop, products, services, bookings, and all contact with us.

We value your privacy and process personal data in accordance with applicable legislation, including the General Data Protection Regulation (GDPR).

What data do we collect?

When you contact us, book a service, make a purchase, or use the website, we may process the following data:

♡ name and contact details

♡ email address

♡ payment information

♡ information about purchased products or services

♡ order and payment history

♡ messages or information you send to us yourself

♡ technical information, such as IP address, device, and language settings

♡ information about how the website is used

For the AI chat

If you use Jenny Jahn AI, the following data may be processed for the service to function:

♡ first name or initial that you choose to provide

♡ customer number associated with your account

♡ messages and conversations sent in the AI chat

♡ technical information required for the service to function securely

When you send a message in the AI chat, the content is sent to Anthropic Claude to generate a response.

The chat history is temporarily stored so that the AI can remember previous conversations between visits. The history can be cleared earlier and is deleted after a maximum of 90 days.

Third-party protection is built into the channel. Readings by other people are presented as intuitive guidance, energetic reflection, and possible patterns, never as verified facts. The AI reads emotions, energy, movement, and dynamics, but makes no hard claims about diagnoses, crimes, or specific actions.

Do not share sensitive personal data about yourself or other people in the AI chat.

Why do we process your data?

We process your personal data to be able to:

♡ manage purchases, bookings, and deliveries

♡ fulfill agreements with you as a customer

♡ send booking confirmations, receipts, and important information

♡ contact you with questions about your order

♡ provide customer service and support

♡ improve our services, products, and website

♡ comply with legal requirements, such as accounting

♡ send newsletters or other communications if you have consented to it

You can unsubscribe from newsletters or marketing at any time.

Legal basis

We process personal data based on:

Agreement

When the data is needed to complete purchases, bookings, deliveries, or provide services, including Jenny Jahn AI.

Legal obligation

When we must store data according to law, for example, the Accounting Act.

Legitimate interest

When we need to process data for customer service, security, website improvement, or communication regarding an order.

Consent

When you have approved, for example, newsletters or certain marketing.

Who can access your data?

We never sell your personal data.

In some cases, we may share necessary data with trusted third parties, such as:

♡ payment services, like PayPal

♡ booking systems or
technical service providers and platforms, such as Anthropic, Cloudflare, and Shopify

♡ shipping and logistics companies

♡ email and web platforms

♡ authorities, such as the Swedish Tax Agency or the Police, if required by law

Only the data required is shared.

Where is the data stored?

We strive to store personal data within the EU and EEA.

If data is transferred to a country outside the EU or EEA, it only occurs with legal support and appropriate safeguards according to GDPR.

How long is the data stored?

We store personal data as long as it is necessary to fulfill the purpose of the processing, fulfill agreements, provide customer service, or comply with legal requirements.

Data required by the Accounting Act is stored according to the statutory period.

When the data is no longer needed, it is securely deleted or anonymized.

Automated decisions

We do not make automated decisions based on personal data that have legal or similarly significant impact on you without your explicit consent.

Your rights under GDPR

You have the right to:

♡ request access to the personal data we process about you

♡ have inaccurate data corrected

♡ request deletion of data when it is no longer needed

♡ request restriction of processing

♡ object to certain processing

♡ request data portability in certain cases

♡ withdraw consent when processing is based on consent

Some data may need to be stored by law, even if you request deletion, for example, accounting records.

Complaints

If you believe that we are processing your personal data incorrectly, you have the right to file a complaint with the Swedish Authority for Privacy Protection (IMY).

Changes to the policy

We may update this privacy policy as needed. The latest version is always published on this page.

In case of major changes, we may inform you via email if relevant.

Contact

For questions about personal data or privacy, please contact:

hej@jennyjahn.com

Jenny Jahn
💫 Medium, healer & Oneness in Örebro and Sweden