Terms of Purchase & Use

TERMS AND GENERAL AGREEMENT FOR JENNYJAHN.COM

Secure terms with clarity, respect, and balance for both parties

Here you will find information about purchases, bookings, delivery, right of withdrawal, liability, privacy, and rights, so you can feel secure in your purchase or collaboration with Jenny Jahn.

Brief overview

♡ Upon booking, you will always receive a booking confirmation via email. Please check your spam folder if you don't see the confirmation.

♡ Payment is made via PayPal or Swish. For Swish, select manual payment and then complete the transfer.

♡ Booking of a service is binding and will not be refunded once the service has commenced, been delivered, or performed.

♡ In case of an obstacle, a booked service can be moved to another date. Rescheduled service is valid for 30 days from the original purchase date.

♡ Physical products have a 14-day return policy, provided the product is returned in original condition, unopened, and in an unbroken package.

♡ You must be at least 18 years old to order services or products.

♡ Healing, psychic guidance, and intuitive readings never replace medical care, medical advice, legal advice, financial advice, or other professional assistance.

Booking and payment

By using the website, booking services, or purchasing products from jennyjahn.com, you agree to these terms.

Upon booking, you will receive a confirmation via email (Haven't received one? Don't forget to check your spam folder). The customer is responsible for providing the correct email address and contact details at the time of purchase.

Payment is made via PayPal or Swish. All prices are stated including VAT where VAT is applicable.

Right of withdrawal, cancellation and refund

When purchasing healing, psychic guidance, intuitive reading, coaching, or other personal services where the performance begins immediately, you waive your right of withdrawal in accordance with the Distance and Off-Premises Contracts Act, Chapter 2, Section 11.

By completing the purchase, the customer agrees that the service may commence before the withdrawal period has expired. Once the service has commenced, been delivered, or performed, it will not be refunded.

Digital services and files cannot be reclaimed after delivery.

In case of an obstacle, a booked service can be moved to a new date. A rescheduled service is valid for use within 30 days from the original purchase date.

I reserve the right to cancel or refuse a service if I determine that I cannot provide adequate support, in case of illness, force majeure, or other important reason. In such a cancellation, a full refund will be given. I reserve the right to keep the reasons for a cancellation private if necessary.

In case of drug influence, threatening, offensive, disrespectful, or objectionable behavior, the service will be terminated immediately without refund.

Physical products

For physical products, a 14-day return policy applies.

The product must be returned in original condition, unopened, and in an unbroken package. The customer is responsible for return shipping unless otherwise agreed.

Upon approved return, the amount will be refunded within 30 days after the product has been received and inspected.

Natural products may have natural variations in color, shape, and expression. Such variations are not considered defects.

In case of damage or defect, the customer should contact us as soon as possible after receiving the product.

Delivery

Digital services, files, and guidance are delivered via email or as agreed.

The customer is responsible for providing a correct email address, functional technical equipment, and access to email.

Physical products are usually delivered within 1 to 10 working days via a third party, such as DHL.

In case of an incorrect address or an uncollected package, a new shipping fee may apply for redelivery.

Responsibility and guidance

Jenny Jahn offers intuitive, energetic, psychic, and personal guidance for self-healing, reflection, inner clarity, and personal development.

All choices, decisions, and actions before, during, and after a session are always the customer's own responsibility.

The services do not replace care, treatment, medical advice, psychological treatment, legal advice, financial advice, or other professional expertise.

Results, experiences, and effects of healing, energy, and guidance are subjective and may vary from person to person.

A lack of, subtle, or different experience does not mean that the service has not been delivered.

Delivery is judged based on whether the service or product has been performed and provided as agreed, not on how it is experienced.

Areas I do not provide guidance on

I do not provide guidance on:

1. Medical diagnoses, illnesses, or treatments
   
2. Acute psychological conditions, suicidal thoughts, psychoses, or severe depression
   
3. Legal matters, court cases, government decisions, custody disputes, police, or social services
   
4. Death, date of death, or how someone will die
   
5. Exact future dates or absolute guarantees
   
6. Other people's private secrets without their consent
   
7. Detailed financial advice, investments, stocks, or exact amounts
   
8. Detailed pregnancy information, such as gender, exact birth date, or fertility outcomes
   
9. Criminal acts, guilt issues, or crimes
   
10. Decisions that should control the customer's free will, such as whether the customer should divorce, take a job, or make a specific life choice
    

Guidance can be given as reflection and perspective, but the decision always rests with the customer.

Minors

You must be at least 18 years old to order.

Services are not performed directly on minors. All ordering, contact, and handling are done via an adult or guardian.

Responsibility for information, reception, and further handling always lies with the adult who placed the order.

My method

My healing method is self-developed through many years of practical work, experience, and deepening.

I work originally in my execution and offer guidance, healing, and energetic support based on my own method and my own way of working.

Confidentiality and privacy

All information shared in sessions is handled with respect and confidentiality.

Personal information, goals, dreams, business ideas, sensitive data, or private material is never shared without your approval, unless required by law.

GDPR and personal data

Jennyjahn.com processes personal data only to the extent necessary for booking, purchase, delivery, contact, customer service, and statutory accounting.

You have the right to request information about which personal data is processed, and to ask for correction or deletion where possible according to applicable law.

For questions about personal data, please contact:
hej@jennyjahn.com

Cookies and website

By using the website, you agree that cookies may be used for function, statistics, payment, security, and user experience.

You may not use the website or its content for illegal purposes, to spread malicious code, infringe copyright, harass others, or bypass security features.

Limitation of liability

The information on jennyjahn.com may change and be updated.

We do not guarantee specific results, exact outcomes, or that the website will always function without interruption.

All services are used at your own risk and responsibility. We are not responsible for direct or indirect damages, lost revenue, decisions, consequences, or how the information is used.

Liability is limited to the fullest extent of the law according to Swedish law.

Force majeure

Neither the customer nor Jenny Jahn shall be held liable for failure or delay in delivery due to circumstances beyond reasonable control, such as illness, natural disaster, war, strike, technical disturbances, government decisions, or other unforeseen events.

Changes to terms and conditions

Jennyjahn.com reserves the right to change these terms and conditions at any time.

The latest version is always published on this page. For purchases, the terms and conditions published at the time of booking or order apply.

Applicable law

These terms are governed by Swedish law. Any disputes will be settled by a Swedish court.

Contact

For questions, please contact:

hej@jennyjahn.com

Jenny Jahn
💫 Medium, healer & Oneness in Örebro and Sweden